Website Maintenance Packages
Affordable Website Maintenance Packages to suit all kinds of businesses
Choose the perfect plan
Website Maintenance Packages
Billed monthly for 12 months
Save up to 10% with an annual plan. Billed Annually.
All the above price are excluding GST
- These website maintenance packages are for our clients who have their website designed and hosted by us.
- If your website is hosted elsewhere then please contact us for an affordable customised plan
If you have a one-off or urgent requirement, you may need to ask for a quote that is based on our hourly rates and not based on credits.
Service Request (SR)
Service request(SR) is defined as the email you sent to our support staff at email@example.com asking for any of the tasks as listed below. Your Service Requests can cover huge range of tasks that includes:
- Graphical change
- Minor layout change (that doesn’t affect the overall look of the website)
- Fixing errors
- Content updating
- Image replacements
- Basic SEO
- Video Embedding
- Adding new pages
- Updating existing
- Enquiry / contact forms
Here is the breakdown of credits used on the assumption they are requested in the form of one Service Request (SR)
- Updating unlimited text content on a single page: 1 credit
- Updating unlimited testimonials without a picture on a single page: 1 Credit
- Updating unlimited testimonials with picture on a single page: 2 Credits
- Updating unlimited FAQs on a single page: 2 credits
- Updating unlimited links on a single page: 2 credits
- Updating unlimited team members on a single page: 2 credits
- Updating any number of images – 2 images per page: 2 credits
- Updating unlimited videos on a single page: 4 credits
- Updating unlimited upcoming events on a single page: 4 credits
- Adding a new page to the existing look and feel: 8 credits
- WordPress Software updates we do for you throughout the year as necessary – site complexity dependant: Free (0 credits)
- Take a weekly backup of your website: Free (0 credits)
All our plans exclude functionality updates that require code changes or changing the layout of the website. A separate quote will be sent to you prior to starting work.
Frequently Asked Questions
Most content management systems are friendly enough for minor updates by you or your staff. But in order to keep your website current with content and software update you may need professional help from time to time. Adhoc charges for such small work could result in hundreds of dollars if not thousands. Having this service with us the first thing is that you have peace of mind. We work as part of your team so it saves your time looking for the right person or company to keep your online face( website) up to date.
You can purchase another set of credits and your billing date will change accordingly.
We aim to attend to your request in our earliest possibility. But depending on work involved we can take this anywhere from a few hours to 2 working days.
Currently we are supporting websites with Php / mySQL based Content Management Systems. But soon we will also add Sharepoint and Dot Net based websites to our service offerings.
All prices are in New Zealand Dollars. If you are NZ based business, then please add gst to the prices mentioned. If you are not a NZ business then you don’t have to pay gst or any other taxes on top of that.
We are in process of developing an online ticketing system, but until then please email all your change and accounts related requests to firstname.lastname@example.org
Everytime you submit a Service Request, we reply to you with confirmation of work done and also advise you on number of credits used for that particular request. At the same time we will also advise of available credits you have in your account. However, just emailing us anytime at email@example.com to find your available credits is also a great way.
For something that we can’t cover in this service, we will quote you beforehand and ask for your approval before starting the work.
Photo editing is not included in these packages. However if photos to be used need resizing in its current proportion then we can take care of this. If there are requirements of editing photos and where we need a graphic designer we will quote you separately for this.
We understand that the main cause of problems website owners face is that they don’t update software on time, and don’t keep backup of the website should something breaks due to non-qualified people trying to work on technical stuff or other server related issues. We want to give our clients peace of mind and therefore offer these two services as complementary. We want you to use your credits on the issues that you see and not bother about the background things while we take care of them.
We bill you one month in advance. If you do not want to continue service for some reason you are free not to renew our service.
Sure, After 3 years of service and upon renewal of 4th year of service, we will offer you a website redesign with the discounts as below:
- Starter Plan: 10% discount
- Standard Plan: 15% discount
- Premium Plan: 20% discount