FAQ

Let's discuss your needs

Website Maintenance FAQ

Most content management systems are friendly enough for minor updates by you or your staff. But in order to keep your website current with content and software update you may need professional help from time to time. Adhoc charges for such small work could result in hundreds of dollars if not thousands. Having this service with us the first thing is that you have peace of mind. We work as part of your team so it saves your time looking for the right person or company to keep your online face( website) up to date.

You can purchase another set of credits and your billing date will change accordingly.

We aim to attend to your request in our earliest possibility. But depending on work involved we can take this anywhere from a few hours to 2 working days.

Currently we are supporting websites with Php / mySQL based Content Management Systems. But soon we will also add Sharepoint and Dot Net based websites to our service offerings.

All prices are in New Zealand Dollars. If you are NZ based business, then please add gst to the prices mentioned. If you are not a NZ business then you don’t have to pay gst or any other taxes on top of that.

We are in process of developing an online ticketing system, but until then please email all your change and accounts related requests to support@globalinfo.co.nz

Everytime you submit a Service Request, we reply to you with confirmation of work done and also advise you on number of credits used for that particular request. At the same time we will also advise of available credits you have in your account. However, just emailing us anytime at support@globalinfo.co.nz to find your available credits is also a great way.

For something that we can’t cover in this service, we will quote you beforehand and ask for your approval before starting the work.

Photo editing is not included in these packages. However if photos to be used need resizing in its current proportion then we can take care of this. If there are requirements of editing photos and where we need a graphic designer we will quote you separately for this.

We understand that the main cause of problems website owners face is that they don’t update software on time, and don’t keep backup of the website should something breaks due to non-qualified people trying to work on technical stuff or other server related issues. We want to give our clients peace of mind and therefore offer these two services as complementary. We want you to use your credits on the issues that you see and not bother about the background things while we take care of them.

We bill you one month in advance. If you do not want to continue service for some reason you are free not to renew our service. 

Sure, After 3 years of service and upon renewal of 4th year of service, we will offer you a website redesign with the discounts as below:

  • Starter Plan: 10% discount
  • Standard Plan: 15% discount
  • Premium Plan: 20% discount